Support
Help for your desktop workflow.
Questions about VaFL Toolkit, VaDraft, or the upcoming direct-subscription service? Contact support@vfltoolkit.com.
Common questions
Find your next step.
How do I install the apps?
Use the Downloads page for direct Windows and macOS release files when available. Public installers are not posted yet. Neither desktop app is being offered through the Microsoft Store or Mac App Store at this time.
How will I receive my key?
After checkout opens, an order-confirmation email will include a verification link. Once email verification and subscription or trial eligibility are confirmed, a separate email will deliver your key. My account will also show your key and valid-through date.
Where can I cancel or request a refund?
Direct subscribers will cancel future renewal through My account and its billing controls. Refund requests are reviewed individually; cancellation does not automatically create a refund. Contact support if account access is unavailable. For an older purchase through another provider, use that provider’s billing controls or contact us for help.
Does VaDraft need a subscription?
No. VaDraft is a free standalone drafting application. Paid Toolkit features require the corresponding Toolkit plan.
Can I work offline?
Core local work does not require cloud AI or Dropbox. Model downloads, cloud requests, connected services, account access, and license activation or periodic refresh require internet access. The released license terms will specify the offline validation window.
What does local AI require?
A compatible local model service and adequate hardware. Cloud models use your selected provider and credentials. Apple on-device options require a supported Mac and system configuration. Review the selected processing destination before including confidential content.
How do the apps share information?
Reviewed Toolkit packages and documents can open in VaDraft. Returned drafts require import review. Shared trial workbooks exchange answers with revision checks; review conflicts before choosing which version to retain.
What should I include in a support request?
Include the app name, version, operating system, steps to reproduce, and a redacted error message or screenshot. Do not include client information, credentials, full license keys, or payment-card data. Keep a backup before troubleshooting or reinstalling.