How can we help?
Answers, troubleshooting, and direct support for Virginia Family Law Toolkit on iPhone, iPad, and Mac.
Email SupportTypical response: 1-2 business days
Contact
Email support@vfltoolkit.com for support, bug reports, subscription questions, or accessibility help.
Platforms
VFL Toolkit runs on iPhone, iPad, and Mac with iOS 26, iPadOS 26, or macOS 26 or later.
Legal Links
Privacy Policy and Terms of Use are mirrored word-for-word with the app screens.
Frequently Asked Questions
Where is my data stored?
Matter data is stored locally on your device by default using Apple's local storage frameworks. If you enable iCloud sync, eligible data syncs through Apple's iCloud/CloudKit services associated with your Apple account, not through a developer-operated matter database.
Does VFL Toolkit use analytics or advertising SDKs?
No. The app does not include third-party analytics, crash-reporting, tracking, or advertising SDKs. We may receive limited Apple-provided subscription, entitlement, crash, or diagnostic information only when made available through Apple's platform services or when you choose to send information for support.
What is the Hosted Intake Service?
The Hosted Intake Service is optional and zero-knowledge. You can send a secure link instead of an encrypted intake file; the server stores only account email, public key, password-wrapped private key, and encrypted submissions. It never receives your password or readable client data, and lost passwords cannot be recovered.
What integrations are active?
Active integrations are Progress ShareFile, ShareFile / RightSignature e-signature, LawPay (AffiniPay) payment processing, Apple Calendar, iCloud Drive, iCloud/CloudKit sync, and the optional Hosted Intake Service. VFL Toolkit does not directly integrate with Clio, Google Drive, Dropbox, Gmail, Outlook, Microsoft Calendar, OneDrive, or Smokeball.
How much does it cost?
GAL Toolkit is $19.99/month or $191.99/year. VFL Toolkit Complete is $49.99/month or $479.99/year. Each plan includes Apple's 7-day introductory trial when eligible, and annual plans are about 20% less than monthly.
How do I cancel or manage my subscription?
Subscriptions are managed by Apple. On iPhone or iPad, open Settings, tap your name, then Subscriptions. On Mac, open the App Store account subscription screen. Deleting the app or wiping local data does not cancel a subscription.
Is VFL Toolkit legal advice?
No. VFL Toolkit is a professional productivity and drafting-support tool for Virginia-licensed attorneys and authorized legal staff. Attorneys remain responsible for reviewing calculations, deadlines, documents, filings, and legal conclusions before use.
Troubleshooting
Calculation looks wrong: double-check income period, number of children, custody days, health insurance, child-care costs, and whether a spousal support amount should be calculated first.
iCloud sync is delayed: confirm iCloud is enabled for the device, Cloud Sync is enabled in VFL Toolkit Settings, and both devices are online. First sync can take a few minutes for larger matter/document libraries.
ShareFile or LawPay fails: reconnect the integration in Settings and confirm your firm account is active. VFL Toolkit stores secrets in Keychain and does not receive your ShareFile password or client payment details.
PDF or DOCX export fails: check device storage and required matter fields, then retry. If the problem persists, email support with the device, OS version, app version, and the workflow you were using.